Refund & Cancellation Policy

1. Nature of the Digital Service

Fliqa Sharing is a software-as-a-service (SaaS) cloud storage and client delivery platform operated by FLIQAINDIA PRIVATE LIMITED.

Because storage capacity, bandwidth pipelines, and media-processing resources are provisioned immediately upon transaction confirmation, our service delivery is digital and instantaneous.

2. Cancellation Terms & 30-Day Storage Lifecycle

30-Day Subscription Cycle: Paid plans on Fliqa Sharing operate on a prepaid 30-day service cycle. Customers may choose to enable auto-renewal during checkout or renew manually.

How to Cancel: To cancel upcoming renewals, customers can disable auto-renewal anytime in Account Settings or choose not to make a manual renewal payment when the cycle ends.

Day 30 Storage Cleanup Policy: Under Fliqa Sharing's 30-day storage policy, expired paid accounts do not retain customer storage beyond the 30-day paid period. Renewal reminders commence on Day 23 (Days 23, 25, 27, 29, 30). If renewal is not completed by Day 30, uploaded customer files and active share links are permanently removed from Cloudflare R2 storage without an extended recovery window.

3. Refund Eligibility & Conditions

We stand behind our product quality and provide refunds under the following clear conditions:

• Duplicate Deductions: If you were accidentally charged twice for the same plan or service cycle due to a technical error or multiple checkout attempts, the duplicate charge will be refunded 100% upon verification.
• Payment Captured but Plan Not Activated: If a payment is successfully debited by your bank or UPI provider via Razorpay, but your account fails to receive the upgraded storage quota within 2 hours, we will either manually activate your entitlement or issue a 100% full refund upon your request.
• First-Time Dissatisfaction (7-Day Window): If you upgrade to a paid plan for the first time and find that the platform does not meet your technical expectations, you may submit a refund request within 7 calendar days of payment. Provided the account has not experienced excessive abuse or bulk mass downloads exceeding 50% of the plan quota, we will process a full or fair pro-rated refund.
• Non-Refundable Circumstances: Refund requests submitted after 7 days of service utilization, accounts suspended for severe violations of our Terms (such as distributing malware or illegal content), or charges resulting from user error after multiple successful renewal cycles are generally non-refundable.

4. Refund Request Procedure

To request a refund, please email our support desk at:

Please include the following details in your email to ensure expedited verification:

1. Your registered account email address.
2. The Razorpay Payment ID (e.g., pay_...) or Order ID from your receipt.
3. The date and amount of the transaction.
4. A brief explanation of the issue (e.g. duplicate deduction, activation failure).

5. Refund Processing Timeline

Once your refund request is verified and approved by our billing team:

• Our team will initiate the refund via the Razorpay payment gateway within 24 to 48 business hours of approval.
• The refund amount will be credited back to your original payment instrument (UPI ID, bank account, debit card, credit card, or wallet) within 5 to 7 business days, depending on your issuing bank's settlement schedule.
• You will receive an automated confirmation email from Razorpay once the refund is dispatched.

6. Contact & Assistance

For any questions regarding billing, invoices, or this policy, please reach out to us: