Help Desk & FAQs
Find honest answers about plans, billing, file lifecycles, and security, or get in touch with our team directly.
Support Desk
Account, upload, and sharing assistance
Email our dedicated customer support team directly at:
Operating hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Response time: Within 24 to 48 business hours
Billing & Studio Plans
Invoicing, GST, and 1 TB Studio tier
Need help with Razorpay invoices, GST itemization, or setting up multi-seat creative studios on our 1 TB plan?
- GST-compliant tax invoices provided with every payment
- Razorpay UPI, Debit Card, Credit Card, & NetBanking
- 5 to 7 day refund turnaround for technical issues
Frequently Asked Questions
Verified answers reflecting the exact technical architecture and published policies.
What is Fliqa Sharing?▾
Fliqa Sharing is a secure cloud-based media storage, file sharing, and client delivery SaaS designed for photographers, creators, studios, and businesses to upload, preview, and share high-resolution photos, 4K videos, and archives effortlessly.
Who operates Fliqa Sharing?▾
Fliqa Sharing is a secure cloud-based file, photo, and video storage and sharing service operated by FLIQAINDIA PRIVATE LIMITED. It is part of the FliqaIndia technology ecosystem. Corporate website: https://fliqaindia.com/.
How much storage do I receive?▾
Every new account receives 50 GB of free active cloud storage. Paid upgrades include Starter (100 GB), Creator (500 GB), Studio (1 TB), Business (5 TB), and Enterprise (10 TB). Custom storage from 20 TB to 500 TB+ is also available.
How long is my paid plan valid?▾
All paid plans operate on a 30-day subscription cycle. Storage capacity and pro features remain fully active throughout this 30-day validity term. Renewal reminders commence on Day 23.
Does my plan renew automatically?▾
Customers can choose to opt into automatic renewal during checkout, or renew manually in Account Settings. We only process automatic renewals when a valid recurring authorization exists with customer consent.
How do I renew my plan?▾
You can renew or switch plans at any time by visiting the Pricing page or clicking 'Upgrade plan' in your dashboard sidebar. Select your desired tier and complete the secure one-time payment via Razorpay.
How does the Free plan retention policy work?▾
On the 50 GB Free plan, new uploads stay active and publicly shareable for 7 days. At day 7, public links expire and a 3-day recovery window begins, allowing you to download or restore your files before permanent removal at day 10. Paid plans feature extended 30 to 90-day retention.
How do I cancel my plan?▾
Because payments are not automatically charged, cancelling is simple: just do not make a renewal payment when your 30-day service cycle expires. Your account will automatically revert to the 50 GB Free plan without any cancellation fees.
How do refunds work?▾
We process 100% refunds for duplicate charges and verified technical activation failures. If you are dissatisfied with a first-time upgrade within 7 days, you may request a refund via support@fliqaindia.com. Approved refunds are credited back to your original payment method via Razorpay within 5 to 7 business days.
What if payment succeeds but my plan does not activate immediately?▾
Our server activates plans automatically upon receiving the payment signature from Razorpay. In rare cases of network delays, our webhook synchronizes the order. If your dashboard does not update within 15 minutes, email support@fliqaindia.com with your Razorpay Payment ID, and we will activate your plan immediately or issue a full refund.
How do I delete my files or account?▾
You can delete files and folders directly from your dashboard. Deleted items move to Trash where you can permanently purge them by clicking 'Delete forever'. To delete your entire account and all associated data, email support@fliqaindia.com with the subject 'Account Deletion Request' and our compliance team will process it within 30 days.
How do share links work?▾
When you share a file or folder, a unique 64-character unguessable URL is generated. Recipients can browse galleries, view high-res previews in the browser, and download original files or full batch ZIP archives with zero friction and without creating an account.
How do password-protected and invited email links work?▾
On paid plans (Starter, Creator, Studio), you can assign a custom password to any share link, set expiration dates, or restrict access to specific invited email addresses. Recipients must enter the password or invited email to access the shared assets.
How do I contact customer support?▾
You can reach our dedicated support desk at support@fliqaindia.com or via our Contact Us page. Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST and responds within 24 to 48 business hours.